Privacy Policy
Privacy Policy
Last Updated: December 2025
At Xmas Pups, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
Who We Are
Xmas Pups operates this e-commerce website. Our website address is: [your website URL]
For any privacy-related questions, you can contact us at: puppychristmas@outlook.com
For our business address, please contact us via email.
What Information We Collect
Information You Provide to Us
When you make a purchase or interact with our site, we may collect:
Personal identification information: Name, email address, phone number
Shipping information: Delivery address
Payment information: Billing address and payment card details (processed securely by our payment provider)
Order information: Products purchased, order history
Communication information: Any information you provide when contacting us via email
Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior:
Device information: Browser type, IP address, time zone, device type
Usage data: Pages visited, products viewed, time spent on pages, referring website
Cookies and tracking technologies: See our Cookies section below
How We Use Your Information
We use the information we collect for the following purposes:
To Process Your Orders
Fulfill and deliver your purchases
Process payments
Send order confirmations and shipping updates
Communicate about your order
To Improve Our Service
Understand how customers use our website
Improve our product offerings and website experience
Detect and prevent fraud
To Communicate With You
Respond to your inquiries and customer service requests
Send important updates about your order or our policies
Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
Contract performance: To fulfill our obligations when you make a purchase
Legitimate interests: To improve our services, prevent fraud, and operate our business
Legal obligation: To comply with applicable laws and regulations
Consent: Where you have given explicit consent (e.g., for cookies)
How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
Service Providers
Shopify: Our e-commerce platform that hosts our store and processes orders
Shopify Payments: Our payment processor that handles payment transactions securely
Shipping carriers: To fulfill and deliver your orders
Facebook: For advertising and analytics purposes via Facebook Pixel (see below)
These service providers are only authorized to use your information as necessary to provide services to us.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Facebook Pixel and Advertising
We use Facebook Pixel on our website for advertising and analytics purposes. Facebook Pixel is a tracking code that allows us to:
Measure the effectiveness of our advertising
Build targeted audiences for ads
Remarket to people who have visited our site
When you visit our site, Facebook Pixel may collect information about your visit, including pages viewed and actions taken. This information is sent to Facebook and may be used in accordance with Facebook's Data Policy.
You can opt out of targeted advertising:
Through your Facebook Ad Preferences
Through your device settings
By using browser extensions that block tracking
Learn more about Facebook's privacy practices: https://www.facebook.com/privacy/explanation
Cookies
We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic.
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use
Essential cookies: Required for the website to function properly (e.g., shopping cart)
Analytics cookies: Help us understand how visitors use our site
Advertising cookies: Used to deliver relevant ads (Facebook Pixel)
Managing Cookies
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:
Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing through Shopify Payments
Limited access to personal information
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Order information: Retained for accounting and legal purposes (typically 6-7 years)
Marketing data: Retained until you opt out or request deletion
Website analytics: Typically retained for up to 26 months
Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data ("right to be forgotten")
Right to restrict processing: Request that we limit how we use your data
Right to data portability: Request a copy of your data in a portable format
Right to object: Object to our processing of your personal data
Right to withdraw consent: Withdraw consent where we rely on it
To exercise any of these rights, please contact us at puppychristmas@outlook.com
We will respond to your request within one month.
International Data Transfers
Our service providers (including Shopify and Facebook) may process your data outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.
Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: puppychristmas@outlook.com
For data protection inquiries, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): https://ico.org.uk/
This privacy policy is effective as of December 2025 and governs the privacy of users who visit our website and use our services.