Contact

Contact Us
Got questions? Need help? Want to share a photo of your pup rocking their festive hoodie? We'd love to hear from you!

Get In Touch
Email: puppychristmas@outlook.com
We typically respond within 24-48 hours. During the busy holiday season, response times may be slightly longer, but we promise to get back to you as soon as possible!
What We Can Help With
Whether you need assistance with:

Order status and tracking
Sizing questions
Returns and refunds
Product information
Shipping inquiries
Payment issues
General questions

...we're here to help! Just drop us an email with your question and order number (if applicable), and we'll get back to you promptly.
Before You Contact Us
To help us assist you faster, please check out:

FAQs - Quick answers to common questions
Shipping Policy - Details about delivery times and tracking
Returns & Refunds - Information about our return process

Order Inquiries
If you're contacting us about an existing order, please include:

Your order number
The email address used for your order
Any relevant details or photos (especially for issues with your order)

This helps us locate your order quickly and resolve any issues faster!

Business Hours
While we don't have a phone line, we check emails regularly throughout the week. You can expect a response during UK business hours, typically Monday-Friday.
Share Your Pup!
We absolutely love seeing photos of dogs rocking their Xmas Pups hoodies! If you'd like to share your festive pup with us, send photos to puppychristmas@outlook.com - you might even be featured on our social media (with your permission, of course)!

We're here to make sure you and your pup have the best Christmas ever! 🎄🐾
Don't hesitate to reach out - no question is too small, and we're always happy to help.